Dear S. W. Rawls, Inc.

I don't know who the lady is that you have working at your Hwy. 17/Eclipse Drive location in northern Suffolk, but she was really on the ball today around noontime with at least twenty customers in the store and others at the fuel island and working by herself.  She had to serve food to some of the customers, which took up much of her time, but she went out of her way to apologize to those of us who had to wait...but not for long.  She is what I would consider a very valuable employee because she really cares about her customers and is the type of employee who makes guys like me want to come back.  She was very thorough, polite and professional. You should be very proud of her; she was really busting her butt today!

I'm a retired engineer, part-time freight pilot and a frequent customer of yours.  I appreciate that you employ such focused individuals and thought you might like to know how you're being represented.

Best Regards